Customer Service Hero
This course is ideal for school leavers looking to enhance their employability in customer service roles across various industries.
COURSE DETAILS
Essential Information
Unit Code:
3 UNIT SKILL SET
Course Level: Cert 3
Nationally Recognised: Yes (RTO90768)
Assessment Methods:
Our online courses use a variety of assessment methods, including case studies, knowledge questions, practical activities, written reports, quizzes, reflection journals, and practical demonstrations (where applicable), all designed to test your understanding, practical application, and skills at your own pace with feedback and guidance from your mentor.
What You'll Master:
Who Should Enrol?
Our courses are perfect for both individuals looking to upskill and businesses aiming to develop their teams. Whether you're seeking professional development or want to enhance your staff's capabilities, our nationally recognised units provide flexible learning opportunities tailored to your needs.
Your Pathway to
This course is ideal for school leavers looking to enhance their employability in customer service roles across various industries.
Why Choose This Bundle?
Why Choose This Course?
Students who choose us get more than just a great education and a great start to a career - they get a fully integrated experience that will resonate for years to come. Anyone can go the conventional route, but our students choose us because they want an amazing start and the full support that our engaged and involved faculty and staff can offer.
"I have thoroughly enjoyed completely this Diploma, it was something that I thought was out of my reach.
My Mentor’s kind words every step of the way has been encouraging and motivating. I certainly found the last two topics the hardest to get motivated to do, as life certainly got busier and procrastination kicked in. I have finished just in time for the festive season."
Amanda H
Graduate - Diploma of Leadership & Management
78.8%
of VET graduates reported improved employment status after training.
Additional Information
Upon completion, students will receive a Statement of Attainment that showcases their newly acquired skills. Additionally, they will receive a voucher that covers the full cost of a Diploma in Business when they choose to further their qualifications.
To study this nationally recognised unit, learners must:
- Unique Student Identifier (USI):
- Australian residents: Provide a valid USI (create here)
- Overseas students: n/a
- Language, Literacy, Numeracy & Digital (LLN) Assessment
- Complete a short online test to:
✓ Confirm course suitability
✓ Customise the best method for your learning
- Complete a short online test to:
- Age Requirement
- Be a minimum of 16 years (under 18s need parental consent)
- Provide Valid ID
- Australian students: Government-issued ID (e.g., driver’s licence, passport, Medicare card)
- Overseas students: Officially issued photo ID (e.g., passport, national ID card). Contact us if unavailable
Additional Notes:
- No prior qualifications or work experience required
- No specific licensing or legislative prerequisites apply
- Access to a computer and stable internet is essential for online study
- Resilience and a commitment to graduating
The Enrolment Process
Don’t miss out on this opportunity to enhance your career in customer service! Enrol today to gain the essential skills that employers are looking for!
1
Choose & Purchase
Select your unit and click "Enrol Now" to proceed to our secure checkout page. Payment options include credit card, PayPal, AfterPay, and Zip for your convenience.
2
Recieve Confirmation
After completing your payment, you'll receive an instant confirmation email with your receipt and next steps. Our team begins processing your enrolment immediately.
3
Access Your Course
Within 24 hours, we'll:
- Set up your student portal access
- Email your login details
- Send your official enrolment form to complete
- Provide access to all course materials and assessments
That's it! You can begin studying as soon as you receive your login details, with full support from our team throughout your learning journey.
Need help? Contact our friendly enrolment team at enrol@edmundbartoncollege.edu.au or 02 9135 2988 if you have any questions.
Student Success Stories
From Learners to Leaders: Real Stories, Real Success
"I would like to express my gratitude for giving me the opportunity to receive my business certificate. Yours, Maddy's, Vickie's, and the team of Edmund Barton's College's cooperation and effort in preparing and delivering the course is truly appreciated. I couldn't have done it without you!
The online modules made the process very manageable and stress-free, as the learning was also very interactive given all the checkpoints. I am glad to have completed the course through Edmund Barton College as it was extremely convenient to my timings and I was able to complete it within a few months before school had started. Once again, thank you for your outstanding support!"
Shweta T
Year 12 Student
"The course was very educational and at the same time very fun. I loved (my Mentor) Michelle's comments. She made me feel very special (and smart!!). I enjoyed every moment of it!"
Mariela R
Graduate - Certificate III and IV in Business Administration
"I learned a lot through my course. The information was relevant to my job and the delivery was really fun and engaging. The Mentors were excellent in helping me with my studies. I can highly recommend these guys!"
Simon C
Graduate - Certificate IV in Customer Engagement
"I would like to say thank you to the team at Edmund Barton College, I know every time I have contacted the college the employees have been amazing with their customer service."
Ashley G
Graduate - Certificate IV in Business Administration
"I have thoroughly enjoyed completely this Diploma, it was something that I thought was out of my reach. My Mentor’s kind words every step of the way has been encouraging and motivating. I certainly found the last two topics the hardest to get motivated to do, as life certainly got busier and procrastination kicked in. I have finished just in time for the festive season."
Amanda H
Graduate - Diploma of Leadership & Management