Earn a Nationally Recognised Qualification
BSBOPS305
Process Customer Complaints
Imagine turning a frown into a smile, transforming customer dissatisfaction into loyalty. Resolving complaints effectively is not just about fixing problems; it’s about building trust and creating positive customer experiences. Dive into BSBOPS305 – Process Customer Complaints, where you will master the art of managing and resolving complaints to elevate customer satisfaction.
What You Get
Nationally Recognised Training (RTO90768)
100% Online – Study at Your Own Pace
No Zoom, No Scheduled Classes
Perfect for Individuals & Businesses
Flexible Payment Options – AfterPay & Zip Available
Your Investment
Total = $475
About This Unit
BSBOPS305- Process Customer Complaints
BSBOPS305 is designed to provide individuals with the skills and knowledge required to handle customer complaints efficiently and professionally. This unit covers the entire complaint resolution process, from initial receipt to final resolution, ensuring a positive outcome for both the customer and the organisation. It is ideal for customer service representatives, managers, or anyone involved in handling customer issues.
COURSE DETAILS
Essential Information
Course Code: BSBOPS305
Delivery: 100% Online, Self-Paced
Time Commitment: Approx 8-10 hours
Assessment Methods: Our online courses include assessments such as case studies, quizzes, written reports, and practical activities to test your knowledge and skills at your own pace.
Course Completion: This course must be completed within 12 months.
Nationally Recognised: Yes. Upon completion you will recieve a Statement of Attainment in BSBOPS305- Process Customer Complaints
Who is this for?
Who Should Enrol?
Our courses are perfect for both individuals looking to upskill and businesses aiming to develop their teams. Whether you're seeking professional development or want to enhance your staff's capabilities, our nationally recognised units provide flexible learning opportunities tailored to your needs.
Individuals
Looking to advance your career or gain a new skill? This nationally recognised unit will help you develop practical, in-demand knowledge that you can use right away. Study 100% online at your own pace, with full support from our team.
Take the next step in your career today!
Businesses
Invest in your team’s success by providing them with high-quality, accredited training. Whether you need to upskill one employee or a whole team, we offer flexible enrolment options and group discounts.
Need a custom training solution?
What you will learn
Key Learning Outcomes
- Understanding Customer Expectations: Learn how to identify and understand customer needs and expectations during the complaint process.
- Complaint Resolution Techniques: Master techniques for resolving complaints effectively, ensuring customer satisfaction.
- Effective Communication: Enhance your ability to communicate clearly and empathetically with customers.
- Recording and Reporting: Develop skills to accurately document complaints and outcomes, and analyse data to identify trends.
- Continuous Improvement: Learn how to use feedback from complaint resolution to drive improvements in service delivery.
COURSE STRUCTURE
BSBOPS305- Process Customer Complaints
- Receiving and Assessing Complaints
- Understanding organisational procedures for handling complaints
- Initial assessment and categorisation of complaints
- Communicating with customers to clarify issues
- Addressing Complaints
- Techniques for investigating and resolving complaints
- Collaborating with relevant departments to address issues
- Communicating solutions to customers effectively
- Recording and Reporting Complaints
- Documenting complaints and resolutions
- Analysing complaints data to identify common issues
- Preparing reports for management review
- Implementing Improvements
- Using complaint data to improve service processes
- Training staff on effective complaint handling
- Implementing changes to prevent recurring issues
Why Choose this Course
BSBOPS305- Process Customer Complaints
Effectively handling customer complaints can significantly enhance customer loyalty and trust. BSBOPS305 equips you with practical skills to manage and resolve complaints efficiently, turning potential negatives into positive experiences. This course is essential for anyone aiming to improve their customer service skills and build a reputation for excellence in customer care.
The Critical Edge
BSBOPS305 aligns with the latest industry standards and best practices for complaint management. The skills you gain from this course ensure that you can not only resolve complaints but also use the insights gained to improve overall customer service. This proactive approach makes you a valuable asset to any organisation, capable of driving continuous improvement in customer satisfaction.
How to Buy
Take the Leap
Imagine confidently managing customer complaints, turning challenging situations into opportunities for growth and customer loyalty. Picture a future where every resolved complaint strengthens your reputation for exceptional customer service. That future starts with BSBOPS305.
Ready to master the art of complaint resolution? Don’t wait – take the leap today and enroll in BSBOPS305 - Process Customer Complaints. Click the button below to start your journey towards becoming a customer service expert.
1
Buy Now
Choose your unit and secure your place instantly with AfterPay, Zip, or secure credit card payment.
2
Complete Enrolment
You’ll receive an enrolment link to fill out your details and agree to the terms.
3
Start Studying!
Start studying within 24 hours once your enrolment is confirmed.
Want More? Combine this with other units to work toward a full qualification!
For Businesses – If you're enrolling multiple staff, contact us for payment by invoice and special discounts!
Additional Information
Students who choose us get more than just a great education and a great start to a career - they get a fully integrated experience that will resonate for years to come. Anyone can go the conventional route, but our students choose us because they want an amazing start and the full support that our engaged and involved faculty and staff can offer.
There are no prerequisites or licensing, legislative or certification requirements required to undertake this qualification.
The Edmund Barton College
Learning Experience
An Engaging and Effective Learning Journey
Feel the excitement of learning through interactive, practical experiences. Our courses guide you through various roles in a business, making each lesson a new adventure filled with real-world applications and scenarios. From mastering complex workplace documentation to gaining expertise in key business functions, every module is designed to keep you engaged and motivated.
Try Before You Buy
Why should you have to take a huge leap of faith when you're choosing your education and career without being able to try before you buy? With us you can, as we provide access to free trial units so you can see before hand what you'll be getting.
Career Support
We are not just here to train you, certify you and send you on your way, we are here to prepare you for an outstanding career, and we will support you to reach your career goals. Our training prepares you to begin and thrive in the exciting and profitable world of global business.
The Edmund Barton College
Features That Set Us Apart
Make the choice to study with a college that has been delivering accredited courses since 2003.
We focus only on delivering our business courses 100% online to allow our students to study a course that suits them in the timeframes that suit them.
We have industry-leading mentors ready to help you every step of the way and we pride ourselves on supporting our students through every step of their studies.
Don't get lost in the system and study at a college that truly cares about each individual.
Full Immersion
Step into a simulated environment that prepares you for real-world challenges.
Interactive Learning
Navigate various workplace roles and operations.
Practical Assessments
Apply your skills on real workplace documentation and tasks.
Focused Modules
Gain expertise in human resources, strategic marketing, and more.
Don't just take our word for it
Listen to one of our previous students, Tarek, talk about the 3 main reasons why he thinks you should study at Edmund Barton College.
1) Affordable courses that are all AQF (Australian Qualification Framework) certified.
2) An amazing system that allows you to study in your own time. The harder you study- the faster you complete your course.
3) An excellent support system that gives you the help you need.
Tarek I. - A previous student in Diploma of Business
Student Success Stories
From Learners to Leaders: Real Stories, Real Success
"I would like to express my gratitude for giving me the opportunity to receive my business certificate. Yours, Maddy's, Vickie's, and the team of Edmund Barton's College's cooperation and effort in preparing and delivering the course is truly appreciated. I couldn't have done it without you!
The online modules made the process very manageable and stress-free, as the learning was also very interactive given all the checkpoints. I am glad to have completed the course through Edmund Barton College as it was extremely convenient to my timings and I was able to complete it within a few months before school had started. Once again, thank you for your outstanding support!"
Shweta T
Year 12 Student
"The course was very educational and at the same time very fun. I loved (my Mentor) Michelle's comments. She made me feel very special (and smart!!). I enjoyed every moment of it!"
Mariela R
Graduate - Certificate III and IV in Business Administration
"I learned a lot through my course. The information was relevant to my job and the delivery was really fun and engaging. The Mentors were excellent in helping me with my studies. I can highly recommend these guys!"
Simon C
Graduate - Certificate IV in Customer Engagement
"I would like to say thank you to the team at Edmund Barton College, I know every time I have contacted the college the employees have been amazing with their customer service."
Ashley G
Graduate - Certificate IV in Business Administration
"I have thoroughly enjoyed completely this Diploma, it was something that I thought was out of my reach. My Mentor’s kind words every step of the way has been encouraging and motivating. I certainly found the last two topics the hardest to get motivated to do, as life certainly got busier and procrastination kicked in. I have finished just in time for the festive season."
Amanda H
Graduate - Diploma of Leadership & Management
