Course Overview | Lead Difficult Conversations
BSBCMM412 is designed to equip individuals with the skills and knowledge required to handle difficult conversations in the workplace effectively. This unit is essential for managers, team leaders, and anyone responsible for maintaining a positive and productive work environment. It covers strategies for preparing, conducting, and evaluating difficult conversations to achieve constructive outcomes.
Your Investment:
From $395
The course investment starts from $395. With amazingly affordable pricing, we offer two options to allow you to spread out your investment
Pre Req's:
NONE
There are no ATAR or other entry requirements to start studying this course. Just a desire to learn!
DURATION:
Self-Paced
Students normally should expect to do 1 unit every 2 weeks. It’s OK to take longer, but there is a maximum time frame of 12 months.
There is no minimum time period, so if you have the time now to apply yourself, you can complete this course as fast as want.
DELIVERY:
100% online
Our courses are delivered 100% online using some of the most innovative and engaging learning materials available with full mentor support every step of the way.
START DATES:
NOW
This course is available to start now or whenever you are ready to go. Just use the Enrol Now button at the top of the page to get started and enrol online.
Nationally:
Recognised Training
This is course is a nationally recognised training programme that can lead to vocational qualifications and credentials that are recognised across Australia.
Key Learning Outcomes
- Preparation for Difficult Conversations: Learn to prepare effectively by understanding the context and planning your approach.
- Communication Skills: Develop techniques to communicate clearly, listen actively, and empathise with others.
- Managing Emotions: Master methods for managing your emotions and helping others manage theirs during difficult conversations.
- Solution-Focused Approach: Learn to steer conversations towards constructive outcomes and solutions.
- Follow-Up and Evaluation: Gain skills to evaluate the effectiveness of the conversation and follow up to ensure ongoing improvement.
Course Structure | Lead Difficult Conversations
Preparing for Difficult Conversations
- Understand the context and objectives of the conversation.
- Develop a plan for the discussion, including key points and potential challenges.
Communicating Effectively
- Use active listening and empathy to understand the other person’s perspective.
- Communicate your points clearly and calmly, avoiding escalation.
Managing Emotions
- Implement strategies to manage your emotions and support the emotional regulation of others.
- Recognise and address emotional triggers constructively.
Focusing on Solutions
- Steer the conversation towards finding solutions and mutual agreements.
- Avoid blame and focus on future actions and improvements.
Evaluating and Following Up
- Assess the outcomes of the conversation to ensure goals were met.
- Implement follow-up actions to reinforce agreements and address any ongoing issues
Why Choose this Course:
Lead Difficult Conversations
Effective communication is at the heart of successful management. BSBCMM412 provides you with practical skills to handle difficult conversations with confidence, improving relationships, and fostering a positive work environment. This course is essential for any professional looking to enhance their leadership and communication abilities.
The Critical Edge
BSBCMM412 is aligned with current industry standards and best practices for difficult conversations. The skills you gain from this course will enable you to address conflicts and challenges proactively, making you a valuable asset to any organisation. Your ability to handle difficult situations effectively will set you apart as a competent and empathetic leader.
Take the Leap
Imagine the confidence of knowing you can handle any workplace conversation, no matter how challenging. Picture a future where you can navigate conflicts with ease, fostering a harmonious and productive work environment. That journey begins with BSBCMM412.
Your Investment
Ready to master the art of leading difficult conversations? Don’t wait – take the leap today and enroll in BSBCMM412 - Lead Difficult Conversations. Click the button below to start your journey towards mastering difficult conversations.
One Easy Payment
Nothing Else to Pay
Total =$395
All the learning materials, tuition, assessments, student support and issuing of your Certificate are provided in the fee.
Additional Information
Students who choose us get more than just a great education and a great start to a career - they get a fully integrated experience that will resonate for years to come. Anyone can go the conventional route, but our students choose us because they want an amazing start and the full support that our engaged and involved faculty and staff can offer.
There are no prerequisites or licensing, legislative or certification requirements required to undertake this qualification.
Make the choice to study with a college that has been delivering accredited courses for over 17 years.
We focus only on delivering our business courses 100% online to allow our students to study a course that suits them in the timeframes that suit them.
We have industry-leading mentors ready to help you every step of the way and we pride ourselves on supporting our students through every step of their studies.
Don't get lost in the system and study at a college that truly cares about each individual.
Don't just take our word for it
Listen to one of our previous students, Tarek, talk about the 3 main reasons why he thinks you should study at Edmund Barton College.
1) Affordable courses that are all AQF (Australian Qualification Framework) certified.
2) An amazing system that allows you to study in your own time. The harder you study- the faster you complete your course.
3) An excellent support system that gives you the help you need.
Tarek I. - A previous student in Diploma of Business
Student Success Stories
From Learners to Leaders: Real Stories, Real Success
I would like to express my gratitude for giving me the opportunity to receive my business certificate. Yours, Maddy’s, Vickie’s, and the team of Edmund Barton’s College’s cooperation and effort in preparing and delivering the course is truly appreciated. I couldn’t have done it without you!
The online modules made the process very manageable and stress-free, as the learning was also very interactive given all the checkpoints. I am glad to have completed the course through Edmund Barton College as it was extremely convenient to my timings and I was able to complete it within a few months before school had started. Once again, thank you for your outstanding support!
The course was very educational and at the same time very fun. I loved (my Mentor) Michelle’s comments. She made me feel very special (and smart!!). I enjoyed every moment of it!
I learned a lot through my course. The information was relevant to my job and the delivery was really fun and engaging. The Mentors were excellent in helping me with my studies. I can highly recommend these guys!
I would like to say thank you to the team at Edmund Barton College, I know every time I have contacted the college the employees have been amazing with their customer service.
I have thoroughly enjoyed completely this Diploma, it was something that I thought was out of my reach. My Mentor’s kind words every step of the way has been encouraging and motivating. I certainly found the last two topics the hardest to get motivated to do, as life certainly got busier and procrastination kicked in. I have finished just in time for the festive season.