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  • November
Email and Messaging

How to Use Email and Messaging in the workplace

Learn the keys employers are looking for when using email and messaging in the office
Learn the essential skills for working and communicating in a digital world such as email, instant messaging, and other similar platforms.

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Intorduction to Customer Service Skills

Introduction to Customer Service Skills

Learn the key skills needed to work with customers
These are essential skills for anyone looking to work in a customer environment such as hospitality or retail and are a valuable addition to any CV!

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Documents, Spreadsheets ad Presentations

Documents, Spreadsheets & Presentations

Learn how to design and produce digital documents
Learn how to create simple and then more advanced digital documents from Word documents to Excel spreadsheets to creating presentations that will wow any boss! 

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Statement of Attainment in Business Services

Customer Service Essentials

  • Process customer complaints
  • Deliver and monitor a service to customers
  • Organise personal work priorities and development

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Leadership Essentials

If you’re looking for a solid, well-rounded and thorough qualification to introduce you to business leadership and management, then this is for you.

  • Show leadership in the workplace
  • Identify risk and apply risk management processes

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Effective Team Skills

Everybody remembers a good leader. If you want to become that person and learn how to help lead and support a team then this is the course for you.

  • Contribute to effective workplace relationships
  • Contribute to team effectiveness
  • Promote innovation in a team environment

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