Learn the keys employers are looking for when using email and messaging in the office
Learn the essential skills for working and communicating in a digital world such as email, instant messaging, and other similar platforms.

Learn the key skills needed to work with customers
These are essential skills for anyone looking to work in a customer environment such as hospitality or retail and are a valuable addition to any CV!

Learn how to design and produce digital documents
Learn how to create simple and then more advanced digital documents from Word documents to Excel spreadsheets to creating presentations that will wow any boss! 

• Process customer complaints
• Deliver and monitor a service to customers
• Organise personal work priorities and development

If you’re looking for a solid, well-rounded and thorough qualification to introduce you to business leadership and management, then this is for you.

• Show leadership in the workplace
• Identify risk and apply risk management processes