Unit 4 – Case Study: Communication Task

You are a finance team leader of a team of 5 experienced accounts staff. Last week an invoice was incorrectly paid to the wrong account by a member of your team. The invoice was from a business that you regularly interact with however, updated bank account details were supplied. Your team member paid the amount owed to the new account. You have now discovered that the invoice details are fraudulent. Draft a communication piece to your team that advises them of the actions that need to be taken in order to prevent this from happening in the future.