Customer Service Essentials

If you’re a people person and you like helping customers from behind the scenes, then this is for you. Learn about service management in public and private enterprises and gain the skills to help manage and support your customers.

Your Investment:


This course is valued at $910 but thanks to Job Trainer funding from the NSW government, it is FREE to you. (if you are eligible)



On average, this course will take around 18 hours to complete.

Start Dates


This course is available to start now. You must commence before June 28th 2021 and complete before December 1st 2021. Just use the Enrol Now button to get started.

Course Details

Whether you want to get that job in the public or private sector, this Skillset will help you prove your skills in working in any office environment and give you the skills and knowledge required to work behind the scenes in supporting and managing customers.

We’re pretty sure you’ll also get a lot of confidence to prepare you for work. You can learn how to do customer service stuff, try a few things, get some feedback from our Mentors, and then become really good at this. You can slap your resume - complete with your new Statement of Attainment - onto the desk of the job interviewer knowing you’ve got what they want!

Units of Study 

  1. BSBCMM301- Process customer complaints
  2. BSBCUS301- Deliver and monitor a service to customers
  3. BSBWOR301- Organise personal work priorities and development

Possible Job Roles

  • Contact Centre
  • Customer Service
  • Human Resources

100% online

Our courses are delivered 100% online using some of the most innovative and engaging learning materials available with full mentor support every step of the way.

Entry Requirements
Pre Req's:


There are no ATAR or other entry requirements to start studying this course. Please check your funding eligibility to confirm the study cost for the course. 

Nationally Recognised Training

Recognised Training

This course is a nationally recognised training program that can lead to vocational qualifications and credentials that are recognised across Australia.

Dont miss out on your exclusive access

to our "Job Ready" training program

Not only can you study a 100% free course with us that will give you the skills you need for the future, but when you graduate from Edmund Barton College, your support doesn’t end there.

We have recently partnered with Resumeologist and we're giving away FREE training materials worth $400 when you complete your course!
You'll get access to materials such as writing a CV, and an interactive PDF to get you ready for a job interview, and a library of videos and content that will help you stand out from the crowd in every way.

What you get:

  • How to create the perfect CV

    Your Professional Presentation- everything you need to make your resume stand out from the crowd and get that job. 

    78 segments, interactive PDF workbook with 16 exercises, 65 resume templates, and 2 cover letter templates

  • What to do in a Job Interview

    Job Interview training to help overcome the stress and shine in your next internview.

    Over 2.5 hours of interview trading videos, 48 segments, interactive PDF workbook with 13 exercises

Frequently Asked Questions

1. To register, click on the 'Enrol Now' button.

2. Enter your details to confirm your eligibility and then click submit. 

3. Enter your details on the enrolment pages. 
Congratulations! You have successfully enrolled in your online course. If we need any more information from you, we will be in touch. If not, then you will receive a confirmation email within 48 hours with login information for you to start your training!

Yes, 100% free! Edmund Barton College has partnered with the NSW government to provide fee-free Job trainer courses. If you are eligible, then you can enrol online, study and complete your course and not pay a cent. 

Do you live or work in NSW?

If you can answer yes to this question and any one of the next questions- then congratulations! You are eligible!

Essentially, you're eligible if you're unemployed,  or if COVID has caused;
1. Reduced hours 
2. Your job to be threatened threatened
3. You need to unskill to retain Job

If you are eligible- the next steps are easy!

Choose your course and click Enrol! It's that simple!

The government-funded Job Trainer program is currently available to the following: 

  • Australian Citizens
  • Permanent Residents 
  • NZ Citizens 
  • Holders of a Humanitarian visa.

Please feel free to get in touch with us if you are unsure about your eligibility. 

All of our courses will take a different amount of time but we recommend allowing around 6 hours per unit. 

When you complete a course, you will receive a Statement of Attainment which you will be able to show to any employer to verify your skills. 

Absolutely. You are welcome to complete as many courses as you wish. We recommend that you wait until you have completed each course before starting a new one but if you are enjoying what you are doing, and want to learn more, there is nothing stopping you from completing all the courses!