This course is made up of the following units that, when completed, will give you a Statement of Attainment in Customer Service and Office Excellence.
We’re pretty sure you’ll also get a lot of confidence to prepare you for work. You can learn how to do customer service stuff, try a few things, get some feedback from our Mentors, and then become really good at this. You can slap your resume - complete with your new Statement of Attainment - onto the desk of the job interviewer knowing you’ve got what they want!
Units of study
- BSBCUE203- Conduct customer engagement
- BSBCUS301- Deliver and monitor a service to customers
- BSBDIV301- Work effectively with diversity
- BSBWHS201- Contribute to health and safety of self and others
- BSBWOR201- Manage personal stress in the workplace
Possible Job Roles
- Contact Centre
- Customer Service
- Human Resources
Our courses are delivered 100% online using some of the most innovative and engaging learning materials available with full mentor support every step of the way.
There are no ATAR or other entry requirements to start studying this course. Please check your funding eligibility to confirm the study cost for the course.
This course is a nationally recognised training program that can lead to vocational qualifications and credentials that are recognised across Australia.
Don't miss out on your exclusive access
to our "Job Ready" training program
Not only can you study a 100% free course with us that will give you the skills you need for the future, but when you graduate from Edmund Barton College, your support doesn’t end there.
What you get:
How to create the perfect CV
Your Professional Presentation - everything you need to construct the perfect resume, tailor your cover letter, and optimise your LinkedIn profile so that you present your best self to the marketplace
78 segments, interactive PDF workbook with 16 exercises, 65 resume templates, and 2 cover letter templates
How to nail your job interview
Job Interview Training that will help you build the confidence necessary to shine throughout your next interview.
Over 2.5 hours of interview training videos, 48 segments, interactive PDF workbook with 13 exercises
Frequently Asked Questions
1. To register, click on the 'Enrol Now' button.
2. Enter your details to confirm your eligibility and then click submit.
3. Enter your details on the enrolment pages.
Congratulations! You have successfully enrolled in your online course. If we need any more information from you, we will be in touch. If not, then you will receive a confirmation email within 48 hours with login information for you to start your training!
Yes, 100% free! Edmund Barton College has partnered with the NSW government to provide fee-free Job trainer courses. If you are eligible, then you can enrol online, study and complete your course and not pay a cent.
Do you live or work in NSW?
If you can answer yes to this question and any one of the next questions- then congratulations! You are eligible!
If you are eligible- the next steps are easy!
Choose your course and click Enrol! It's that simple!
The government-funded Job Trainer program is currently available to the following:
- Australian Citizens
- Permanent Residents
- NZ Citizens
- Holders of a Humanitarian visa.
Please feel free to get in touch with us if you are unsure about your eligibility.
All of our courses will take a different amount of time but we recommend allowing around 6 hours per unit.
When you complete a course, you will receive a Statement of Attainment which you will be able to show to any employer to verify your skills.
Absolutely. You are welcome to complete as many courses as you wish. We recommend that you wait until you have completed each course before starting a new one but if you are enjoying what you are doing, and want to learn more, there is nothing stopping you from completing all the courses!