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Customer Engagement Courses

If you’re a people-person and you like helping customers, while leading a team and taking on some higher responsibilities, then this is for you. You could be working face-to-face with customers, or over the phone, or online chats; either way, these courses will teach you how to deliver excellent customer service.

Certificate IV in Customer Engagement

CERTIFICATE IV IN CUSTOMER ENGAGEMENT - BSB40315

This level is suitable for people who have 1-2 years’ experience on the job or are looking for a more demanding out of school course.

COST: From $2950 

Certificate III in Customer Engagement

CERTIFICATE III IN CUSTOMER ENGAGEMENT - BSB30215

This level is suitable for someone who may not have a lot of job experience or would like to move into a customer service roles.

COST: From $2450 

DOWNLOAD YOUR FREE COURSE GUIDE HERE

GET YOUR COURSE GUIDE

COURSE INFORMATION

PRE-REQS

None! We don’t ask for any prior qualifications

DURATION

Study in your own time. Apply yourself more and complete the course faster! 

START DATES

Anytime! Whenever you are ready.

Payment

A range of payment options to suit everyone's requirements.

Nationally Recognised Training

Nationally Recognised Training

All of our courses are Nationally Recognised Training programmes that can lead to vocational qualifications and credentials that are recognised across Australia.

COURSE DELIVERY

Our courses are delivered 100% online using some of the most innovative and engaging learning materials available. All of our courses are full of engaging materials and interactive quizzes designed to make your learning fun along with assessments that consist of quizzes, short answer, and long answer questions.

 

DOWNLOAD YOUR FREE COURSE GUIDE HERE

GET YOUR COURSE GUIDE

ABOUT EDMUND BARTON COLLEGE

Edmund Barton College has been operating in Australia for over 17 years, since 2003. During that time we have graduated 1000's of business students all over the country.
Our online delivery software has taken many years of work and research to help deliver the learning materials that you are using today.

So easy!

No parking or traffic problems. You don’t even have to leave your home to study. 

Fit your studies in around your life- not the other way around. 

Join a community

When you’re studying online, you can mix with other like-minded students all around Australia. So, you’re in good company!

You’ll love the flexibility!

Have you got stuff in your life that you have to do (work, family, etc)? When you study online, you can fit in your studies to a time and a place that works for you!

No pass or fail marking or assessment scoring

This is all about whether you are competent enough in the unit to move on to the next not about passing and failing. What you will get is support and help to complete the unit.

Design your own course... even after you started studying!

You can build your own course by selecting whichever units you would like to study. Even better, you can do this after you've started studying them as well!

CERTIFICATE IV BUSINESS

Courses

Take a look at the online business courses we offer. 

Who Is This For?

ENROL NOW

Ready to enrol? Click here to be taken to our online enrolment form. 

Leadership and Management

CAREERS

Read our Careers Blog for career support and advice. 

Try a business course for free!

Did you know we offer free trials on all our courses? 

Try a unit to see if it is the right course and the right level of study for you. 

And if you don't like it .... try another one!

VIEW FREE COURSES

Don't just take our word for it

Listen to one of our previous students, Tarek, talk about the 3 main reasons why he thinks you should study at Edmund Barton College.

"1) Affordable courses that are all ASF (Australian Skills Framework) certified.

2) An amazing system that allows you to study in your own time. The harder you study- the faster you complete your course.

3) An excellent support system that gives you the help you need.

Tarek I. - A Diploma of Business Graduate

Alternative Courses

BUSINESS COURSES

If you love the buzz of business and getting things done then a business course could be for you!

BUSINESS ADMINISTRATION

If you love helping and contributing to a business’s success, then a course in Business Administration could be for you!

LEADERSHIP & MANAGEMENT

If you love the feeling of directing, organising and leading people, taking on responsibilities, and working towards collective success, then a Leadership and Management Course is for you.