Your Investment:
From $2450
The course investment starts from $2450. With amazingly affordable pricing, we offer two options to allow you to spread out your investment
Pre Req's:
NONE
There are no ATAR or other entry requirements to start studying this course. Just a desire to learn!
DURATION:
SELF-PACED
On average these courses can take 6 months to complete. If you have the time and can apply yourself, it is possible to complete it in a much faster timeframe.
DELIVERY:
100% online
Our courses are delivered 100% online using some of the most innovative and engaging learning materials available with full mentor support every step of the way.
START DATES:
NOW
This course is available to start now or whenever you are ready to go. Just use the Enrol Now button at the top of the page to get started and enrol online.
Nationally
Recognised Training
This is course is a nationally recognised training programme that can lead to vocational qualifications and credentials that are recognised across Australia.
Need some advice on finding the right course for you?
Watch our short explainer video to find out more about the Certificate III in Customer Engagement including:
- What roles you can expect to get out of the course
- What you will learn in the course
- Your average salary and career expectations
- What level of study is the right level for you
- What to expect when you study this course including times, costs and how to get started!
Your Investment
We have two plans to help fit your chosen course in with your budget. Decide which investment plan suits you best from the options below. When you are ready to apply, click the ENROL NOW button and select your choice in the online enrolment form.
(save 20% off the full fee)
Fast Track me
On enrolling: $1475
After 3 months: $975
Total =$2,450
(get started for just $95)
Start Me Up
On enrolling: $95
52 weeks @$54.71pw
*Payments can be structured weekly, fortnightly or monthly
Total =$2,940
Nothing else to pay!
All the learning materials, tuition, assessments, student support and issuing of your Certificate are provided in the fee.
The fineprint:
- your Certificate can only be issued once all payments have been made in full.
- if you want us to send you a second Certificate, this can be done at a cost of $55 each time.
- If for any reason, you are not 100% happy with your course, Edmund Barton College offers you a 30-day money-back guarantee. That is, if you choose to cancel, Edmund Barton College will refund anything you have paid in excess of our admin fee. The conditions are;
- You have not completed more than 1 unit through to assessment stage, and
- You let us know in writing that you wish to cancel within 30 days of enrolling, and
- The admin fee is equal to one month’s payment under your chosen course’s “Start Me Up” plan.
- If you would like to dispute a payment or claim a refund, please contact us at [email protected]
- if you cancel, then you could be eligible for an Academic Transcript, which will entitle you to credit for the units you have successfully completed. Feel free to request this.
LEARN MORE ABOUT THE COURSE
While studying for Certificate III in Customer Engagement, you’ll learn about engaging with customers both face-to-face and over the phone in a Contact Centre. Some of the things you’ll do in your job at this level would include providing excellent customer service, working in a team environment, working with computers, working to key performance indicators, providing support to a team, providing technical advice and capturing data. You might work under supervision but may have some authority to delegate.
We’re pretty sure you’ll also get a lot of confidence to prepare you for work. You can learn how to do customer service stuff, try a few things, get some feedback from our Mentors, and then become really good at this. You can slap your resume - complete with your new Certificate III in Customer Engagement qualification - onto the desk of the job interviewer knowing you’ve got what they want!
The Certificate III in Customer Engagement is an entry-level course, which means you can go almost anywhere once you’ve got some experience and shown how good you are! Some of our graduates head down these paths;
- Team Leader of a group of maybe 10 juniors
- 2IC, leading a team of maybe 50 Customer Service Reps
- Contact Centre Manager, leading a team of up to 100 Customer Service Reps
- Customer Service Manager, working in senior management
- Human Resources
- Information Technology
- Marketing
You’ll naturally get credit for what you do in this course. Upon completing Certificate III in Customer Engagement, you can continue your studies through the Certificate IV in Customer Engagement and/or Diploma of Business.
HOW LONG WILL IT TAKE ME TO COMPLETE?
The average dedicated student should expect to do 1 unit every 2 weeks. In a Certificate III in Customer Engagement, there are 12 units to complete. So, you should expect around 6 months to complete. It’s OK to take longer, but there is a maximum time frame of 12 months.
There is no minimum time period, meaning if you have the time now to apply yourself, you can complete this course as fast as want.
Build your own course
There are so many jobs where you get to help customers. Nearly all employers have people who manage their customer service.
Use the units below to build your own course around your desired outcomes and that will help you reach your career goals.
You need to Choose ALL Core Units
Core Units;
BSBCUE301 Use multiple information systems
BSBCUE307 Work effectively in customer engagement
BSBCUE309 Develop product and service knowledge for customer engagement operation
BSBCUS301 Deliver and monitor a service to customers
You need to choose 8 Electives altogether, based on the packaging rules; that is,
Elective Units - Group A: Choose min 3 - max 5 from Group A
BSBCUE203 Conduct customer engagement
BSBCMM301 Process customer complaints
BSBITU307 Develop keyboarding speed and accuracy
BSBWOR203 Work effectively with others
BSBWOR301 Organise personal work priorities and development
Elective Units - Group B: Can choose up to 3 from Group B
BSBWHS201 Contribute to health and safety of self and others
BSBWHS307 Apply knowledge of WHS laws in the workplace
BSBWOR201 Manage personal stress in the workplace
Can choose up to 2 from Cert IV Customer Engagement
BSBINN301 Promote innovation in a team environment
BSBMGT403 Implement continuous improvement
BSBCUS402 Address customer needs
BSBCUS403 Implement customer service standards
BSBMGT401 Show leadership in the workplace
BSBWOR403 Manage stress in the workplace
BSBLDR402 Lead effective workplace relationships
BSBMGT402 Implement operational plan
BSBPMG522 Undertake project work
Make the choice to study with a college that has been delivering accredited courses for over 17 years.
We focus only on delivering our business courses 100% online to allow our students to study a course that suits them in the timeframes that suit them.
We have industry-leading mentors ready to help you every step of the way and we pride ourselves on supporting our students through every step of their studies.
Don't get lost in the system and study at a college that truly cares about each individual.
Don't just take our word for it
Listen to one of our previous students, Tarek, talk about the 3 main reasons why he thinks you should study at Edmund Barton College.
1) Affordable courses that are all AQF (Australian Qualification Framework) certified.
2) An amazing system that allows you to study in your own time. The harder you study- the faster you complete your course.
3) An excellent support system that gives you the help you need.
Tarek I. - A previous student in Diploma of Business
Essential Information
Students who choose us get more than just a great education and a great start to a career - they get a fully integrated experience that will resonate for years to come. Anyone can go the conventional route, but our students choose us because they want an amazing start and the full support that our engaged and involved faculty and staff can offer.
Yep. All over Australia. It’s endorsed by all State and Commonwealth governments and recognised by other RTO’s. Validation on the course we’re delivering to you can be found at https://training.gov.au/Training/Details/BSB30215
Edmund Barton College is an RTO (our number is 90768 … you can find us at https://training.gov.au/Organisation/Details/90768) and we’re registered with ASQA (that’s the Commonwealth Government’s department who regulate and authorise Training Organisations like us (see https://www.asqa.gov.au/). It’s under ASQA’s rules that we operate and, if we don’t play by their rules, they can kick us out! We’ve been audited multiple times and are registered through to 2025.
Since 2003. We’ve been delivering training and graduating thousands of people under our parent company, Maddisson Employment. Now, we’re delivering the same courses but under a new trading name, Edmund Barton College.